| Customization: | Available |
|---|---|
| Kind: | Color Pattern Scanning Light |
| Emitting Color: | White |
Suppliers with verified business licenses
| Warranty (Year) | 3-Year |
| Support Dimmer | NO |
| Light Source | LED |
| Lamp Body Material | aluminum alloy |
I. Pre - sales Service
A. Product Inquiry
1. Response Time
We guarantee to respond to all product inquiries within 12 hours on weekdays. Our dedicated customer service team, proficient in English and Chinese, is always ready to answer your questions.
2. Comprehensive Information Provision
We will provide detailed product information, including product specifications (such as projection size, resolution, color accuracy), features (like adjustable projection angles), and usage scenarios (suitable for indoor advertising, outdoor events, etc.). High - quality product brochures can also be provided upon request.
B. Customization Support
1. Customization Consultation
If you have special requirements for product customization, such as custom - designed projection patterns, unique housing colors, or specific power consumption needs, our Sales team will communicate with you in detail. We will offer professional advice based on your ideas, taking into account production feasibility and cost - effectiveness.
2. Sample Production
For customized products, we can provide sample production. After finalizing the customization details, we will produce samples within 1 working days. If you place a formal order, the sample cost will be directly included in the total order amount.
II. Sales Service
A. Order Processing
1. Order Confirmation
Once we receive your order, we will confirm the order details with you within 24 hours, including product quantity, specifications, delivery address, and payment terms. Any discrepancies will be resolved immediately.
2. Production Scheduling
Based on the order quantity and production capacity, we will arrange a production schedule. You will be informed of the start and estimated completion time of production. Regular production progress updates will be provided during the production process.
B. Payment and Shipment
1. Payment Options
We accept various international payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal and Payment on Made - in - China foreign trade platform. Clear payment instructions will be provided to you.
2. Shipping Arrangement
We cooperate with world - renowned shipping companies, such as DHL, FedEx, and Maersk. After the products are ready, we will arrange shipping within 3 working days. You will receive a shipping notice with tracking number, allowing you to monitor the real - time status of your goods.
III. After - sales Service
A. Warranty Policy
1. Warranty Period
Our advertising projection lights come with a 2- year warranty. During this period, if the product has quality problems due to manufacturing defects, we will provide free repair or replacement.
2. Warranty Claim Process
If you need to make a warranty claim, please first contact our after - sales service team via email or the platform's message system. Provide detailed information about the problem, including product model, purchase date, and a description of the defect. Our team will respond within 24 hours and guide you through the next steps. If necessary, we may request you to provide photos or videos of the defective product for further diagnosis.
B. Technical Support
1. Online Support
Our technical support team is available 24/7 to answer your technical questions. Whether it's about product installation, operation, or software updates, you can contact us via email, live chat on the platform, or phone.
2. Remote Troubleshooting
For some common problems, our technicians can provide remote troubleshooting. With your permission, we can access your device's relevant information to diagnose and solve the problem in real - time, minimizing downtime.
C. Spare Parts Supply
1. Long - term Availability
We ensure the long - term availability of spare parts for our advertising projection lights. Even after the warranty period, you can purchase high - quality spare parts from us at a reasonable price.
2. Fast Delivery
Once you place an order for spare parts, we will arrange shipment within 48 hours. We will also provide tracking information so that you can know when the spare parts will arrive.
D. Product Upgrade
1. Software Upgrade
We regularly develop software upgrades for our advertising projection lights to improve performance, add new features, and enhance stability. We will notify you via email or in - platform messages when there is a new software upgrade available. Upgrade instructions will be provided, which are easy to follow.
2. Hardware Upgrade Consultation
If there are hardware upgrade options for your product in the future, we will offer professional consultation services. We will help you evaluate whether the upgrade is suitable for your usage needs and budget.
1. Product - related
Q1: What models of advertising projection lamps do you have and what are the differences among them?
A: We have several models of advertising projection lamps. For example, the basic model is suitable for general indoor advertising displays and has basic projection functions. The upgraded model has higher brightness, a longer projection distance, and supports remote control, making it suitable for large - scale outdoor advertising or diverse scenarios. You can check the parameter comparison on the product details page for specific differences. If you have any questions, please contact our customer service.
Q2: What factors affect the projection effect of the projection lamps?
A: The projection effect is mainly affected by the projection distance, wall material and color, and ambient light. The distance determines the size of the projection screen. The smoother the wall and the lighter and whiter the color, the clearer the projection. The darker the ambient light, the better the effect.
2. Customization Service
Q1: Can the projection pattern be customized?
A: Yes. Please provide high - definition design drafts. Our professional team will evaluate the feasibility and then proceed with the customization. The customization cycle depends on the complexity, and generally, the renderings can be provided within 8 working hours.
Q2: What is the minimum order quantity for customized products?
A: The quantity of customized products is negotiable.
3. Price and Order
Q1: What expenses are included in the product price?
A: The price of regular products is the ex - factory price, excluding freight and taxes. If you need a freight - inclusive quotation, please inform us of the detailed shipping address and we will calculate it.
Q2: What is the minimum order quantity?
A: It varies according to the product model and inventory.
Q3: How to place an order?
A: On the Made - in - China platform, select the product, click "Order Now", fill in the order information as prompted, choose the payment method, and complete the order. For customized products, you can contact our customer service staff for assistance.
4. Payment Methods
Q1: What payment methods are supported?
A: We support common international payment methods such as T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal. For sample purchase fees, it is recommended to pay directly on the Made - in - China foreign trade platform.
Q2: How soon can the goods be shipped after payment?
A: After receiving the full payment, regular in - stock products will be shipped within 5 working days. For customized products, they will be shipped according to the production cycle agreed upon by both parties. The tracking number will be provided before shipment.
5. Logistics and Transportation
Q1: What logistics methods do you use for shipping?
A: We cooperate with international express companies such as DHL, FedEx, UPS, and shipping companies like Maersk. For small - quantity and urgent orders, international express is recommended. For large - quantity goods, sea freight is a better choice. Although it has a lower cost, the transportation time is longer. The specific delivery time depends on the destination of the goods.
Q2: How is the freight calculated?
A: The freight is calculated based on the weight, volume, destination of the goods, and the selected logistics method. Provide the relevant information when placing an order, and we will estimate the freight. You can also contact a freight forwarder on your own to arrange the transportation.
6. After - sales Service
Q1: How long is the product warranty period?
A: Our advertising projection lights come with a 2 - year warranty. During the warranty period, we will provide free repair or replacement of parts due to quality problems.
Q2: What should be done if the product has problems during use?
A: Contact our customer service team, providing the product model, purchase time, problem description, and photos or videos. We will respond within 24 hours and provide solutions, such as remote guidance, sending spare parts, or returning the product for repair.
){kind=link}